Outcome measures

Employee inclusion: What are the results of employee satisfaction surveys? Most companies survey their employees on a wide range of work-related issues. You should be aware of the major findings of any employee research and the actions or programs that result from it. In addition, if available, it is useful to analyze the employee survey results by demographic categories to identify which issues are most important to each group.

Customer feedback: What has been the customer feedback on your diversity programs? Changing customer demographics means that your customers will be evaluating your visible diversity as well as the robustness of your diversity effort. You may want to ask current as well as potential customers for what they perceive are critical diversity issues for your organization.

Employee groups: Do you have employee identity groups at the company? How many employees participate in these groups and/or their events? Do these groups operate within the US or globally? Active employee identity groups are typically found at companies working on diversity issues. These groups can be a resource for their constituencies, provide honest feedback to human resources and senior management, and be an integral part of an overall diversity effort.

This toolkit is provided for informational purposes only. It is not intended to replace legal, compliance, or other professional advice. TWP assumes no liability for the use of this toolkit.
Web-based Leaders' Toolkit, © Copyright, 2002. Technology Workforce Partners. All Rights Reserved. Technology Workforce Partners was a consortium of high technology companies that worked collaboratively on diversity issues in the workplace from 1995-2005.